Generic planning tasks (add specific actions task as needed)Completed Y/N
Identify minimum resource requirements 
Identify that critical supplies are in stocks, and get alternative vendors as a backup 
Contact critical vendors to their contingency plans in place. 
– Identify alternative material resources 
– Identify alternative human resources 
– Identify alternative service provider 
Identify alternative Internet providers cable, hot spot, satellite 
Identify all service providers and vendors: domain host, website host, email provider, phone, video chat, advertisement. 
update all contracts and expiration dates 
Stop all unessential travel 
Always use more than 1 vendor, on a regular basis for critical services and materials 
Identify interdependencies between businesses, units, services, and organizations, to ensure service delivery can be maintained 
Identify tasks that support business-critical functions 
Identify all business-critical services and tasks that must continue during a disruptive event 
Determine potential impact if demand increases or decreases on your services and plan to adjust as needed. 
Determine the potential impact of a disruptive event such as Coronavirus pandemic, on your business-related travel 
Staff Issues (add specific actions task as needed)  
Identify all key members of your business in critical roles 
Prepare a skills matrix to identify transferable skills to other members of staff 
Provide and maintain cross-training regularly 
Provide cyber security awareness training 
Document all critical operational and business processes 
Review IT’s Service level agreement for infrastructure, availability, and responsibilities 
Staff Issues – remote work 
Identify which staff could operate from home 
Test all remote access to your business 
Update policies with HR on BYOD, Benefits, sick days, insurance, paydays 
Set clear expectations on weekly/daily deliverables, meetings,s and hours of operations 
Schedule virtual weekly/daily meetings to update the status of projects 
Implement a contact list for all staff that includes phone, email, addresses & social media 
Implement a clear communication path via a company website, phone, text, and social media pages. 
Coordinate with IT Services regarding Hardware, Software, email, security, training, laptop loaners, and BYOD. 
Prepare Matrix of IT critical equipment required for daily task 
Document Management  
Coordinate with IT Services to set up cloud shared services access to key documents anytime and anywhere. SharePoint, Google Cloud, AWS 
Ensure key documents are stored cloud shared services. Prepare a list of key documents 
Add role-based security to documents directories, enable version control 
Ensure key documents are regularly backup 
E-Mail Management 
Coordinate with IT Services to set up cloud base email for all users. (0365 or Gmail) 
Establish backup and spam policies for all emails 
Establish secure contact list on company web site, social media pages, IM 
Service planning tasks  
Identify services and processes that could be stopped or decreased during disruption 
Identify resources and staff that can be reallocated to switch between non-critical and critical task